FAQs

MERCHANDISE

1. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are at your expense unless the item you received is damaged. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalize items, sale items or gift cards  We offer replacement on limited edition prints should they arrive damage but not refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at donna@donnafeledichukphotography.com. Please note that returns will need to be sent to the following address: 
Donna Feledichuk Wildlife Photography
PO Box 81
Lac La Biche, AB
T0A 2C0

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If there is no justification (i.e. damage to the item) you are responsible for the shipping costs. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at donna@donnafeledichukphotography.com.

2. What if an image I want is not available as a print on your website?

If you have seen an image of mine and would like it as a print please email me as I do not list all images that can be made into prints. Please note howerver that not all images can be made into prints depending on the original image resolution and overall sharpness of the image and 

If you would like to request a certain image as a print please email me at donna@donnafeledichukphotography,com

3. How is shipping calculated?

Except for limited edition prints that are shipped by courier from the UK or US I ship all my merchandise via Canada Post or Purlator. As a small business I do not have receive large discounts on shipping like large retaill chains such as Amazon. The shipping costs rarely cover the full cost of shipping and handling. I am always looking for the lowest shipping cost nased on the shipping method chosen and in the event I am able to ship your order at a lower cost than applied at checkout I will refund you the difference.

4. Where can I see your work in person?

I do have a booth annual at the Spring sale and Christmas extravaganza each year at the Bold Center in Lac La Biche and maybe expanded to a few more sales in Alberta in the upcoming year.

Additionally a limited selection of my works are available at The Rustic Bean and Birch Hill Interiors both in Lac La Biche, Alberta.

WORSHOPS AND TOURS

1. Do you guarantee to see wildlife on your tours?

As much as I study wildlife behaviour you can never fully predict where wildlife will be on any given day at any given time. I do my best to pre scout locations prior to any tour. For my fox and great gray owl day tours I have not located a good den or a great gray owl that has remained in an area for an extended period of time (at least a month) I will cancel those tours at least one week before the date and provide a 100% refund.

Even if I have located a fox den or a great gray owl there is no guarantee on that day we have a wildlife encounter. With all of my tours I will do my upmost to put you in front of the wildlife, however failure to see wildlife on a tour is not grounds for a refund.

I also will never sacrifice the well being of an animal for a photo. There may be times we may not stay to take photos even if we see something if the animal is exhibited signs of stress.

2. What skill level do I need to participate?

I work with you whatever your skill level. Whether you are just beginning or have at it for years, I will help you improve your skills and move your photography to the next level.

I have worked with novice to award winning photographers.

3. What camera equipment do I need to have?

With each tour I suggest the minimum length of lens for the species we will be seeing. Ideally you should have a DSLR or mirrorless camera, and come with extra batteries and memory cards. A tripod is optional.

Lenses are really dependent on the tour but a zoom lens of 150-600, 100-400 or 100-500 is sufficient for most workshops. Information prpvided on each tour will specify what you should consider for lenses.